PROTECTION OF PERSONAL DATA

Personal data means any information referring directly or indirectly to a particular or identified individual (hereinafter referred to as "personal data subject"). This includes information such as your real name, address, telephone number and date of birth.

Consent of visitors and users of DHL websites to Processing of Personal Data

Maintaining of confidentiality of personal data and its protection in the course of processing is the priority objective of DHL. Hereby we guarantee that your personal data will be processed by us exclusively with strict observance of all requirements of applicable legislation of the Russian Federation on personal data, as well as in accordance with the relevant policies on organization of processing and protection of personal data.

The collected personal data will be recorded, systemized, accumulated, stored, rectified and retrieved with the use of databases located on the territory of the Russian Federation.

Hereinafter the “Operator” shall mean:

• Joint-stock company "DHL International" (127083, Moscow, 8 March str., 14);
• Limited Liability Company "DHL Express" (127083, Moscow, 8 March str., 14);
• Limited Liability Company "DHL Logistics" (141400, Moscow Region, Khimki, Leningradskaya St., v. 39, p. 6);
• Limited Liability Company "DHL Global Forwarding" (141400, Moscow Region, Khimki, Leningradskaya St., v. 39, p. 6);
• Limited Liability Company "DHL Global Mail" (127051, Moscow, Bolshaya Sukharevsky lane, 21, bld. 2).

The choice of the Operator depends on what company you are currently interacting with or are going to interact through websites that operate in the interests of the Operator (hereinafter to as the “DHL websites”).

Herewith you confirm that you have reached the age of 16 (sixteen) or more years and confirm your Consent to processing of your personal data by the Operator by any of the following methods or a combination of them: 

• by continuous visiting of DHL websites and using their functionalities
• by putting “V” mark in Column “Consent to processing of personal data”
• by activating the data entry function (for instance, by pressing “Send”, “Enter” etc.), when filling-in relevant web-forms on DHL websites
• by entering the Personal Identification Number (PIN) in the relevant field on DHL websites

Having confirmed your Consent, you authorize the Operator, as well as third parties on its behalf, to process personal data specified by you in relevant web-forms on DHL websites, as well as information obtained in the process of your visiting DHL websites and using of their functionalities. Published lists of the third parties:

• the list of third parties that can process personal data on behalf of JSC “DHL International” and LLC “DHL Express”;
• the list of third parties that can process personal data on behalf of LLC "DHL Logistics";
• the list of third parties that can process personal data on behalf of LLC "DHL Global Forwarding";
• the list of third parties that can process personal data on behalf of LLC "DHL Global Mail".

The Operator has the right, as necessary, to make amendments to the list of third parties, published on DHL websites (hereinafter referred to as “Amendments”), unilaterally. In such a case, a revised edition of the list of third parties is published on DHL websites with an indication of the date of its commencement. You must track the Amendments on your own. If you have any objections to the Amendments made by the Operator, you must notify the Operator about them by sending a written request to the Operator’s address no later than 30 (thirty) calendar days from the date of the Amendments publication. Non-receipt by the Operator of objections from you within the specified period means your acceptance of the Amendments. If you object to the Amendments within the time limit set forth above, the list of third parties continues to be valid as amended prior to the Amendments.

Your personal data will be processed in a composition and combination required for attainment of any one, several or all of the below objectives, which are considered relevant for interaction between you and the Operator: 

• providing you products (goods, works, services) by the Operator, settlement of accounts between you and the Operator, quality control and improvement of the Operator’s products, response to your requests of any nature, execution and quality control of information and organizational interaction between you and the Operator
• offering you products (goods, works, services)by the Operator, conduct of business negotiations with you, organization of your participation in activities to increase awareness and consumer loyalty in relation to the Operator, as well as organization of your participation in the Operator’s marketing researches 

Your personal data will be processed with or without the use of computerized equipment by way of its acquisition (collection) through open sources of the Internet, including data acquisition from third parties, recording, systematizing, accumulation, storing, rectification (updating, alteration), retrieval, use, transmission (furnishing of providing access) to third parties – to the companies of Deutsche Post DHL Group on the territory of the Federal Republic of Germany, Czech Republic and Malaysia, blocking, deleting and destruction of relevant data. The Operator is authorized to disclose your personal data exclusively only to its employees, as well as third parties, after their assuming of relevant obligations on maintaining confidentiality of personal data made available by the Operator.

The Operator is authorized to process the following information, which may be acquired (collection) in the process of your visiting certain DHL websites and using of their functionalities: 

• network address of the user device
• information on the fact, date and time of visiting web-addresses
• information on the fact, date and time of visiting sites and/or pages of websites
• information on the method of the user’s entrance to relevant page of website
• information on the user’s migration using hyper link from relevant page of website to the other page of website
• information on the fact and number of the user’s downloading of files from relevant website, as well as the names and types of downloaded files 
• duration of the user’s sessions
• the name of the user’s Internet provider
• information on the volume of consumed network traffic
• cookie file identifier provided to the user
• information on the web-browser of the user
• information on the user’s device (type and model of the device, OS name and its interface languages, monitor’s resolution and pixel bit depth)
• searching requests of the user
• geo location of the user device for connection to the Internet
• location information at a specific time (means the location of the user device if geo localization functions are enabled in the web browser and the operating system of the user device)
• nick-name of the user
• information on the fact, date and time of the user’s registration and deregistration
• information on the fact, date and time of the user’s authorization and de-authorization
• hash sum of user data

The abovementioned information may be acquired by the Operator by various methods, including, but not limited to, cookie files and web beacons. For the purpose of organization of data acquisition (collection), the Operator is authorized to use both functionalities of DHL websites and functionalities of outside Internet services (more details are specified in “Table of Cookies and Categories” section), provided to the Operator by third parties and designed to assess the attendance of websites and (or) analyze the behavior of website users. The Operator may change the list of outside Internet services used without prior notice to you. Outside Internet services do not assimilate and are not capable of assimilation or correlation of acquired information with personal data specified by you in relevant web-forms on DHL websites, and which could identify you. Storing and further processing of information acquired by outside Internet services will be performed by such services using their own processing facilities, which are beyond the scope of the Operator’s responsibility for their territorial location.

The present Consent will be valid from the date of its furnishing and for the duration of contract (s) for your purchase of the Operator's products, settlement of accounts between you and the Operator, reviewing of your messages, your informational support, evaluation of customer satisfaction and control over the quality of services rendered to you, offering of relevant services, works and goods from the part of the Operator, conduct of business negotiations with you, organization of your participation in events and marketing researches from the part of the Operator, as well as: for 5 (five) years after the termination of contract (s) providing you products by the Operator and completion of the applicable quality control of these products, settlement of accounts between you and the Operator, ending your participation in the activities and marketing researches of the Operator; for 3 (three) years after response to your requests, discontinuation of information and organizational interaction between you and the Operator and completion of the applicable quality control, after the date of offering you products by the Operator, and discontinuation of business negotiations with you; for 6 (six) months in respect of technical information – after completing your visit to the relevant DHL websites and stopping your usу of their functionality.

You have the right to revoke in whole or in part this Consent in accordance with Article 9 of the Federal Law dated 27.07.2006 № 152-FZ "On Personal Data" by any of the following ways:

• contacting to the Operator in person
• providing a written request to the Operator's address
• sending a request to the Operator’s e-mail (applicable to JSC "DHL International" and LLC "DHL Express") – rupd@dhl.ruundefined

In case of your revocation of this Consent, the Operator is authorized to continue processing of your personal data without your consent in cases specified in sp. 2-11 Part 1 Article 6, Part 2 Article 10 and Part 2 Article 11 of the Federal Law dated 27.07.2006 № 152-FZ "On Personal Data".

Visiting our Website

When you visit our web pages, our web servers always temporarily save for connection and set up and security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the IP address of your device, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.

Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details hereto below "Use of Web Tracking", "Use of Cookies" and "Use of Google Adwords".

As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e. g. location of the nearest branch, packing station etc.). We will not use this data for any other purpose. If you disable this function your data will be deleted in due time.

For more details on the procedure and features of processing your personal data, please refer to the following documents:

Processing for Advertising Purposes

If you are an existing customer of a Deutsche Post AG entity, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding Deutsche Post AG own and similar products.

You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned under "Who is Responsible".

If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter.

In case you file an objection or unsubscribe from our newsletter services the respective data will be blocked and no longer be processed for such purposes.

We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.

We use the online advertising program "Google Ads" (previously "Google AdWords") and the conversion tracking function of Google Ads. Google conversion tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").

When you click on an ad delivered by Google, a conversion tracking cookie is placed on your computer. These cookies expire after 30 days, do not contain any personal data and therefore cannot be used to identify you personally. If you visit certain pages on our website and the cookie has not yet expired, we and Google can tell that you clicked on the ad and were directed to that page. Each Google Ads customer has a different cookie, so it is not possible to track cookies via websites of other Google Ads customers. The information collected by means of the conversion cookie is used to compile conversion statistics for Google Ads customers who have opted for conversion tracking. Customers can see the total number of users who clicked on their ad and were directed to a page containing a conversion tracking tag. However, they do not receive information that enables them to identify users personally. If you do not want to participate in conversion tracking, you can opt out of this use and prevent cookies from being installed by selecting the appropriate settings on your browser software (deactivation option). You will then not be included in the conversion tracking statistics. Further information and Google's Privacy Policy are available at: https://policies.google.com/privacy

5. Oktopost Tracking Cookie

Oktopost cookie allows DHL to track end-users' activities, which originate from their social interactions. The content of Oktopost cookie is limited only to identifying the links in social posts that an end-user has clicked on. In addition, if an end-user fills a tracked form on DHL website (e.g. registration form), the end-user's basic contact details, which may include personally identifiable information, will be added to the Oktopost cookie in order to create a profile of the end-user's social interactions. This information is used by DHL for internal analytics and to provide end-users with personalized content, offers or promotions.

You can learn more about Oktopost here: https://www.oktopost.com/. 

⁴ Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator's permission.

Salesforce Marketing Cloud Tracking Cookie ² | Salesforce

The cookie collects information in an anonymous form unless you contact DHL using certain online contact forms in the Logistics content area. At this point, we link the information stored in the cookie to your email address.

Information gathered includes page views, length of time on a page and the browser you used to view the content. This information helps DHL to measure the performance of email campaigns.

If the cookie remains anonymous, it expires after 30 days. If linked to an email address, it expires 2 years (730 days) after contacts last identified themselves. It is used confidentially only by DHL internally to improve the user experience.   

More Info about Privacy at Salesforceundefined

Campaign Name Cookie ² | campaignName

This cookie is created when you arrive at a DHL web page from a DHL promotional banner or from a link contained in a campaign / promotional email. 

The cookie stores a campaign ID, which uniquely identifies the campaign source. 

If you contact DHL using one of our online contact or registration forms within 24 hours of arriving at one of our websites, the campaign ID is attached with the email sent to DHL Sales or Customer Service.

This information is solely used to assess how successful our campaigns are and monitor if customers have contacted us as a result of a campaign. 

The cookie stores no personal customer data at all, only the campaign's ID.

The cookie expires after 24 hours only.

Search Parameter Cookie ³ | searchParams  

This cookie is used to store search phrases and words that you have typed into our Search boxes. 

The Search boxes can be found at the top right of each of our web pages. 

In this way, we remember your search terms and pre-populate the search box with previous suggestions when you reuse the search boxes.

This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

This cookie permanently stores search terms until such a time that you actively decide to clear your browser cache and cookies.

Shipper Reference Details Cookie ³ | shipRefDetails

This cookie is used to store all previously tracked shipper reference values that you enter when using our DHL Express Shipper's Reference tracking application.

This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

This cookie permanently stores all shipper references until such a time that you actively decide to clear your browser cache and cookies.

Take a look at one of our DHL Express Shipper's Reference tracking applications. 

Waybill Cookie ³ | AWB 

This cookie is used to store the last tracking number value that you entered when using one of our main online tracking applications.

This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

This cookie only stores the previous tracking number value until such a time that you enter a new number in the same tracking application.

Take a look at one of our main online tracking applicationsundefined.

Waybill Brand Cookie ³ | BRAND

This cookie is used to store the last shipment type that you selected from the dropdown options that are offered in our main online tracking applications.

This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

This cookie only stores the previous shipment type dropdown option selected until such a time that you return and select another option in the same tracking application.

Take a look at one of our main online tracking applications.

Fast Track Cookie ³ | No fixed name

This cookie is used to store both the last tracking number value entered and the shipment type selected from the dropdown when using our smaller Fast Track online tracking applications.

This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

This cookie only stores the previous tracking number value and previous shipment type dropdown option selected until such a time that you return and select new options in the same Fast Track tracking application.

You can find one of our DHL Express Fast Track tracking applications here.

Tab System Cookie ³ | No fixed name

This cookie is used to store the last tab that you selected on a page using a multi-view tab system.

This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

This cookie only remembers the previous tab selected until you return and select another tab on the same tabbed page.

Webtrends Analytics ² | WT_FPC

This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience.

More Info about Privacy at Webtrendsundefined.

Webtrends Analytics ² | ACOOKIE

This cookie is used to collect information about how visitors use our sites and is specifically used to monitor visitors across DHL domains.

For example, if a visitor arrives at our corporate site (domain is www.logistics.dhlundefined) and then selects to visit a DHL country website with its own local domain (e.g. for Germany, local domain is www.dhl.deundefined).

We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience.

More Info about Privacy at Webtrendsundefined

Google Analytics ² | _utma, _utmb; utmz

A small number of countries may use Google Analytics cookies on a small scale for specific local purposes. These cookies use your IP address as recognition; however do not identify you as an individual. In other words, information is collected in a pseudonymous form. The cookies collect information about how visitors use our local sites and use the information to compile reports and to help us improve local sites.

More Info about Privacy at Googleundefined

Eloqua Tracking Cookie ² | ELOQUA

The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you. Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.

More Info about Privacy at Eloquaundefined

LiveBall Tracking Cookies ² | LiveBall, mkto_trk, ki_r, ki_t, ki_u

These cookies collect information using anonymous identification numbers.

LiveBall uses IP address to provide non-intrusive geographical location data, however it is not saved in or linked with the cookie. This helps us to track web browsing behavior in order to understand and improve the user experience and the services that we offer. However, it cannot be mapped back to your personal data. 

These cookies are set when you contact DHL using certain online forms on our websites – for example, when you open a DHL Express account with us. 

The cookies are used confidentially only by DHL internally and expire after 365 days.

More info about Privacy

dotMailer Tracking Cookie ² | tracked_session

This cookie is created when you arrive at specific web pages from a link contained in a campaign or promotional email. We use the information to compile reports and to help us improve the site and provide you with better, targeted content.

The cookie collects information in an anonymous form unless you contact DHL using certain online contact forms in the Logistics content area. At this point, we link the information stored in the cookie to your email address to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you.

Information gathered includes page views, length of time on a page and the browser you used to view the content. This information helps DHL to measure the performance of email campaigns.

If the cookie remains anonymous, it expires after 30 days. If linked to an email address, it expires 1 year (365 days) after contacts last identified themselves. It is used confidentially only by DHL internally to improve the user experience.

Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.  

More info about privacy at dotMailer

MediaMind Cookies ² | U2, ActivityInfo, TargetingInfo, Eyeblaster, A3, B4, and C4.

MediaMind cookies are created when you arrive at specific DHL campaign web pages from a DHL promotional banner, from a link contained in a campaign / promotional email, or when you have used a campaign link provided as part of an offline media advertisement. MediaMind cookies track when and where you were exposed to DHL ads online, how you engaged with those ads, and when you visited the DHL site after being exposed to those ads.

The information is used to help DHL measure the performance of advertising campaigns. The information is provided as aggregated reports, so no individual user information will be viewed. It does not monitor any other browsing behavior and is used confidentially only by DHL internally.

These persistent tracking cookies collect your IP address and use it to provide geographical location data to help DHL monitor and manage advertising campaigns. The cookies are completely encrypted and do not collect any other personally-identifiable data, so the IP address cannot be linked to personal data and is not shared with third parties. The IP address is stored securely and only used confidentially by DHL internally to provide aggregated reports. The cookies expire after 30 days.

More Info about Privacy at MediaMind

Flash Cookies ¹ | LSO

Flash Cookies allow you to view Flash Player content and are independent of DHL.

Flash Player default settings do not seek user's permission to store cookies on local hard disk.

If you wish, you can disable flash cookies (also referred to as 'local shared objects').

More info about how to manage or disable Flash Cookies

Full info on Flash Player functionality and related Privacy settings

You Tube Cookies ² | use_hitbox VISITOR_INFO1_LIVE  

We embed videos using YouTube's privacy-enhanced mode. Some of these videos are from our official YouTube channel. 

This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

To find out more, please visit YouTube's embedding videos information page

Decibel Insight cookies ² | da_sid, da_lid

In order to provide better content and service, this site uses the Decibel Insight web analytics service. This site does not use Decibel Insight to collect any information that may be personally identifiable to you. Decibel Insight may record mouse actions and scrolling movement, as well as basic interactions with website forms. Decibel Insight does not track your browsing habits across other third-party websites. For more information about the data practices of Decibel Insight, please visit their privacy policy - https://www.decibelinsight.com/privacy-policy/

You can opt out of Decibel Insight tracking by visiting www.decibelinsight.com/optout

Usabilla Cookies | usbl.c.ID

The following data is stored for Usabilla campaigns:

• Whether or not the campaign has already been run, if so, the campaign will not be shown again.
• If the campaign has a "N% chance" trigger it stores whether or not the campaign should be shown at all.
• If the campaign should be triggered after the visitor has visited a certain amount of pages, the number of pages visited since the campaign was started are stored.

This data is stored in HTML5 Local Storage, with one entry per campaign. The key of this field is "usbl.c.ID" where ID is a unique id for the campaign.

Furthermore, if the "new or returning visitor"-trigger is enabled in any campaign the following two pieces of data will be stored:

1.  The field "usbl.v" in Local Storage
2.  A session cookie named "usbls"

These two pieces of data are needed to determine if a user is new or returning. If you want to know more about Usabilla's cookie policy, please check: https://usabilla.com/cookie-policyundefined

Adobe Marketing Cloud Cookies ²

These cookies are used to collect information in an anonymous form about how visitors use the website. The information is used to improve the site and provide users with content that is more appropriate to them.

AMCV_###@AdobeOrg
This cookie is used to identify a unique visitor. This is a permanent cookie which expires after 2 years.

mbox
This cookie is used for onsite personalization and determines which dynamic content is shown to a user. The cookie remains on the visitor's browser two weeks from his or her last login.

s_cc
This cookie determines whether cookies are enabled in the browser. This cookie is a session cookie and will expire when the browser is closed.

s_vi
This cookie is used to identify unique visitor time/date stamp. This is a permanent cookie which expires after 5 years.

s_fid
This cookie is a 'fallback' visitor identifier where the s_vi cookie normally used for this purpose is blocked. It contains a randomly generated, unique id.

s_sq
This cookie records what links the user has clicked. This cookie is a session cookie and will expire when the browser is closed.

s_nr
This cookie stores the information of the date of visit and if a visitor is new or returning. This is a permanent cookie which expires after 2 years.

s_ppn
This cookie records the name of the previously viewed page on the site. This cookie is a session cookie and will expire when the browser is closed.

s_ppv
This cookie records if a user has previously viewed a page and is captured on the following page. This cookie is a session cookie and will expire when the browser is closed.

s_ppvl
This cookie records the name of the latest viewed page on the site. This cookie is a session cookie and will expire when the browser is closed.

_sdsat_landing_page
This cookie determines which site was first visited during a visit session. This cookie is a session cookie and will expire when the browser is closed.

_sdsat_lt_pages_viewed
This cookie determines how many pages where viewed during a visit session. This cookie is a session cookie and will expire when the browser is closed.

_sdsat_session_count
This cookie determines how often a visitor has visited the site. This cookie is a session cookie and will expire when the browser is closed.

_sdsat_traffic_source
This cookie determines from which page a visitor has been referred to the site. This cookie is a session cookie and will expire when the browser is closed.

More Info about Privacy at Adobeundefined

Google Adwords Cookies ⁴ | Various: see Types of cookies used by Google

When you click on an ad delivered by Google, a conversion tracking cookie is placed on your browser. These cookies expire after 30 days, do not contain any personal data and therefore cannot be used to identify you personally. If you visit certain pages on our website and the cookie has not yet expired, we and Google can tell that you clicked on the ad and were directed to that page. Each Google AdWords customer has a different cookie, so it is not possible to track cookies via websites of other AdWords customers. The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers can see the total number of users who clicked on their ad and were directed to a page containing a conversion tracking tag. However, they do not receive information that enables them to identify users personally.

More info about Google Adwords in Google’s Privacy Policy
To opt out of being tracked by Google Adwords across all websites, visit: Google Ad Settings

DoubleClick Cookies ⁴ | Various: see Types of cookies used by Google

We use the online advertising program DoubleClick and the conversion tracking function of DoubleClick. DoubleClick conversion tracking is an analytics service provided by Google.
When you click on a Google or Bing advertisement, a cookie is placed on your browser. This enables both DoubleClick and DHL to recognize that someone has been redirected to the website from a Google or Bing ad and has made it to a predetermined target page (conversion page).

The cookies enable us to count the number of times a user visits a web page after clicking on one of our ads and to track the number of sales made. These cookies do not collect any personally-identifiable data.

More info about DoubleClick in Google’s Privacy Policy
If you do not want to take part in the tracking process outlined here, you can decline the placement of the cookie necessary for this to take place over your browser settings. You can also opt out of DoubleClick's use of cookies by visiting Google Ad Settings. 

Google Remarketing and Similar Audience Technology ⁴ | Various: see Types of cookies used by Google

Our websites use retargeting and similar audience technology provided by Google. This technology enables us to target visitors of our website with remarketing ads who already have shown interest in our products. The ads are displayed by using a cookie-based analysis of the previous usage data. Personal data will not be stored. In the case of retargeting technology, a cookie will be stored on your browser in order to collect anonymized date about your interests and adapt ads specifically according to the stored information. Later, if you perform Google searches or see advertisements from the Google network on other websites, we have the possibility of presenting you targeted ads of our products there (known as remarketing). If you have a Google account, Google can link this data with your Google account.
Similar audience targeting allows DHL to show ads to people who share characteristics with people on the existing remarketing lists.

More info, including how remarketing works in Google’s Privacy Policy
You can deactivate remarketing ads from Google by visiting Google Ad Settings

Microsoft Bing Cookies ⁴ | Various: see Use of Cookies and Similar Technologies in the Microsoft Privacy Statement

Our websites use the conversion tracking of Bing Ads. When you click on a Bing advertisement, a cookie is placed on your browser. This enables both Bing and DHL to recognize that someone has been redirected to the website from a Bing ad and has made it to a predetermined target page (conversion page).

More info about Microsoft Bing in Microsoft’s Privacy Statement.
If you do not want to take part in the tracking process outlined here, you can decline the placement of the cookie necessary for this to take place over your browser settings. The deactivation can be carried out using the Microsoft Opt Out.

Yandex.Metrica Cookie

The cookies are used to collect information about how visitors use DHL websites. The available statistics include the number of users, traffic sources, and user behavior on site pages. To keep track of users, Yandex.Metrica uses anonymous browser identifiers that are stored in cookies. Cookies are set at the top-level domain, such as .example.com.

_ym_isad
Used to determine if a visitor has ad blockers

_ym_uid
Used for identifying site users

_ym_d
Date of the user's first site session

yabs-sid
Session ID

_ym_debug
Indicates that debug mode is active

_ym_mp2_substs
Used for Target Call

i
Used for identifying site users

Yandexuid
Used for identifying site users

Usst
Stores auxiliary information for syncing site user IDs between different Yandex domains

_ym_visorc_*
Allows Session Replay to function correctly

_ym_hostIndex
Limits the number of requests

_ym_mp2_track
Used for Target Call

Zz
Used for identifying site users

More Info about Cookies set by Yandex.Metrica

Rating@Mail.Ru Cookies | counter, FTID, retarget, tracker, VID

Some of the Rating@Mail.Ru (also known as Top@Mail.Ru) cookies are used to collect information about how visitors use DHL websites. Other cookies are used for advertising (including dynamic remarketing) and targeting purposes: as you browse DHL websites, we use Rating@Mail.Ru technology to place an advertising cookie in the browser of your device (e.g. PC, laptop, smart phone etc.) so that we can understand what you are interested in. Therefore this cookie contains an anonymous identifier that helps to associate the user with keywords for targeting of advertising campaigns on other websites. The identifier is also used to monitor advertising campaigns.

More Info about Cookies set by Rating@Mail.Ru

Sharing Tools: Third Party Cookies

DHL now uses embedded 'share' buttons on its websites. These make it easy for visitors to bookmark and share content through their favorite social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. DHL does not control the use of these cookies and you should therefore check the relevant third party's website for more information. The 'share buttons' are provided by AddThis. For more information about their data collection practices, please take a look at the AddThis Privacy Policy.

Third Party Cookies in embedded content

Please note that on some pages of our websites you may notice that cookies have been set that are not related to DHL. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. DHL does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

Web Beacons

In order to keep DHL's online content relevant, easy to use and up-to-date, we use web analytics services such as Adobe Analytics and Webtrends (see Webtrends entry in DHL Table of Cookies above for more information.) to help us understand how people use our websites. These services use data collection technologies such as web beacons. Web beacons are small electronic images that deliver cookies, count visits, and understand usage and website effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect any information that identifies you. The information is anonymous and only used for statistical purposes. These web analytics data and cookies cannot be used to identify you as a natural person as they never contain personal information such as your name or email address.

Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.

Please note that it is not technically possible to detect the Opt-Out if you delete the cookies from your browser.

On our website we are using social-media-plug-ins (like facebook, google+, twitter etc.) in order to promote our brand, products and services and to get in touch with our customers. Therefore these advertising purposes are regarded as carried out for a legitimate interest. It is the responsibility of the respective social-media provider to be in line with all applicable laws and regulations.

Career opportunities within Deutsche Post DHL Group are as diverse as our teams all over the world. With approximately 510,000 employees in over 220 countries, we connect people, improving their lives. If you would like to apply for one of our open jobs you will find more information, also on data protection, here.

DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products. Further information on data protection in specific services and products is available at the relevant Customer Portal.

External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality in respect of personal data received. DHL retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of DHL, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.

Apart from the right to obtain you have the following rights:

• You can request information as to what personal data is stored
• You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
• You may lodge a complaint with the supervisory authority.
  

Right to object

The right to object applies for all processing of personal data.

To exercise your right, simply get in touch with us by using the contact details mentioned under "Who is Responsible?".

DHL takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL. Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.

Further information on data protection in specific services and products is available at the relevant Customer Portal.

For further information on DHL Express products and portals click here.

DHL reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL's websites you agree to this Privacy Notice.

This statement was last updated on 22 May 2018.