Protection of Personal Data
DHL is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.
Please be aware that the national legal requirements for data protection and the handling of personal data may vary from country to country. Therefore, if you visit the relevant DHL country websites you will learn more about country specific information on data protection.
In the following, we explain what information DHL collects when you visit our website and how this information is processed and for what specific purposes.
Companies representing DHL in Russia are conscientious operators in respect of processed personal data and strictly comply with all applicable requirements of the applicable legislation on personal data.
The provisions of the EU General Data Protection Regulation (hereinafter referred to as the "GDPR") do not directly apply to DHL business in Russia, represented by legal entities established under Russian law and entering into legal relations with counterparties located in the Russian Federation.
Nevertheless, the Deutsche Post DHL Group (hereinafter also referred to as DPDHL, the Group) takes all necessary measures to ensure compliance with the provisions of GDPR, and the Russian companies of DHL do respect the requirements of GDPR.
Websites that operate in the interests of DHL companies in Russia are not intended for purposeful interaction of these DHL companies with data subjects located on the territory, where the provisions of GDPR directly apply, by offering to the said data subjects any goods or services or monitoring of their behavior.
Scope of this Privacy Notice
Deutsche Post AG and its subsidiaries operating under the brand DHL (hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.
In the following, we explain what information DHL collects when you visit our website and how this information is used.
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This Privacy Notice applies for the data processing carried out by:
Deutsche Post AG
Charles-de-Gaulle-Str. 20
53113 Bonn
Germany
Data Protection Officer of controller, contact details:Deutsche Post AG
Global Data Protection
53250 BonnIf you have queries with regard to the processing of your personal data, please contact the Data Protection Officer.
If you have any further queries regarding data protection in connection with our website or the services offered there, please contact data protection:
If you have queries with regard to the processing of your personal data, please contact the Data Protection Officer. The Data Protection team is also available to help with information requests, take suggestions or handle complaints.
For JSC “DHL International” and LLC “DHL Express” and LLC "DHL Parcel":
+7 (495) 956-1001 3062
rupd@dhl.ru
8 Marta St., 14, Moscow, 127083, Russia
For LLC "DHL Global Forwarding":Vladimir Ivko
+7 (800) 770-7101 1404
vladimir.ivko@dhl.com
Leningradskaya str., 39, Bldg. 5, Khimki Business Park, 10th floor, Moscow/Khimki, 141400, Russia
What Are the Purposes of and the Legal Basis for the Processing of Personal Data?
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Maintaining of confidentiality of personal data and its protection in the course of processing is the priority objective of DHL. Hereby we guarantee that your personal data will be processed by us exclusively with strict observance of all requirements of applicable legislation of the Russian Federation on personal data, as well as in accordance with the relevant policies on organization of processing and protection of personal data.
The collected personal data will be recorded, systemized, accumulated, stored, rectified and retrieved with the use of databases located on the territory of the Russian Federation.
Hereinafter the “Operator” shall mean:
- Joint-stock company "DHL International" (127083, Moscow, 8 March str., 14);
- Limited Liability Company "DHL Express" (127083, Moscow, 8 March str., 14);
- Limited Liability Company "DHL Logistics" (141400, Moscow Region, Khimki, Leningradskaya St., v. 39, p. 6);
- Limited Liability Company "DHL Global Forwarding" (141400, Moscow Region, Khimki, Leningradskaya St., v. 39, p. 6);
- Limited Liability Company "DHL Global Mail" (127051, Moscow, Bolshaya Sukharevsky lane, 21, bld. 2).
The choice of the Operator depends on what company you are currently interacting with or are going to interact through websites that operate in the interests of the Operator (hereinafter to as the “DHL websites”).
Herewith you confirm that you have reached the age of 16 (sixteen) or more years and confirm your Consent to processing of your personal data by the Operator by any of the following methods or a combination of them:
- by continuous visiting of DHL websites and using their functionalities
- by putting “V” mark in Column “Consent to processing of personal data”
- by activating the data entry function (for instance, by pressing “Send”, “Enter” etc.), when filling-in relevant web-forms on DHL websites
- by entering the Personal Identification Number (PIN) in the relevant field on DHL websites
Having confirmed your Consent, you authorize the Operator, as well as third parties on its behalf, to process personal data specified by you in relevant web-forms on DHL websites, as well as information obtained in the process of your visiting DHL websites and using of their functionalities. Published lists of the third parties:
- the list of third parties that can process personal data on behalf of JSC “DHL International” and LLC “DHL Express”;
- the list of third parties that can process personal data on behalf of LLC "DHL Logistics";
- the list of third parties that can process personal data on behalf of LLC "DHL Global Forwarding";
- the list of third parties that can process personal data on behalf of LLC "DHL Global Mail".
The Operator has the right, as necessary, to make amendments to the list of third parties, published on DHL websites (hereinafter referred to as “Amendments”), unilaterally. In such a case, a revised edition of the list of third parties is published on DHL websites with an indication of the date of its commencement. You must track the Amendments on your own. If you have any objections to the Amendments made by the Operator, you must notify the Operator about them by sending a written request to the Operator’s address no later than 30 (thirty) calendar days from the date of the Amendments publication. Non-receipt by the Operator of objections from you within the specified period means your acceptance of the Amendments. If you object to the Amendments within the time limit set forth above, the list of third parties continues to be valid as amended prior to the Amendments.
Your personal data will be processed in a composition and combination required for attainment of any one, several or all of the below objectives, which are considered relevant for interaction between you and the Operator:
- providing you products (goods, works, services) by the Operator, settlement of accounts between you and the Operator, quality control and improvement of the Operator’s products, response to your requests of any nature, execution and quality control of information and organizational interaction between you and the Operator
- offering you products (goods, works, services)by the Operator, conduct of business negotiations with you, organization of your participation in activities to increase awareness and consumer loyalty in relation to the Operator, as well as organization of your participation in the Operator’s marketing researches
Your personal data will be processed with or without the use of computerized equipment by way of its acquisition (collection) through open sources of the Internet, including data acquisition from third parties, recording, systematizing, accumulation, storing, rectification (updating, alteration), retrieval, use, transmission (furnishing of providing access) to third parties – to the companies of Deutsche Post DHL Group on the territory of the Federal Republic of Germany, Czech Republic and Malaysia, blocking, deleting and destruction of relevant data. The Operator is authorized to disclose your personal data exclusively only to its employees, as well as third parties, after their assuming of relevant obligations on maintaining confidentiality of personal data made available by the Operator.
The Operator is authorized to process the following information, which may be acquired (collection) in the process of your visiting certain DHL websites and using of their functionalities:
- network address of the user device
- information on the fact, date and time of visiting web-addresses
- information on the fact, date and time of visiting sites and/or pages of websites
- information on the method of the user’s entrance to relevant page of website
- information on the user’s migration using hyper link from relevant page of website to the other page of website
- information on the fact and number of the user’s downloading of files from relevant website, as well as the names and types of downloaded files
- duration of the user’s sessions
- the name of the user’s Internet provider
- information on the volume of consumed network traffic
- cookie file identifier provided to the user
- information on the web-browser of the user
- information on the user’s device (type and model of the device, OS name and its interface languages, monitor’s resolution and pixel bit depth)
- searching requests of the user
- geo location of the user device for connection to the Internet
- location information at a specific time (means the location of the user device if geo localization functions are enabled in the web browser and the operating system of the user device)
- nick-name of the user
- information on the fact, date and time of the user’s registration and deregistration
- information on the fact, date and time of the user’s authorization and de-authorization
- hash sum of user data
The abovementioned information may be acquired by the Operator by various methods, including, but not limited to, cookie files and web beacons. For the purpose of organization of data acquisition (collection), the Operator is authorized to use both functionalities of DHL websites and functionalities of outside Internet services (more details are specified in “Table of Cookies and Categories” section), provided to the Operator by third parties and designed to assess the attendance of websites and (or) analyze the behavior of website users. The Operator may change the list of outside Internet services used without prior notice to you. Outside Internet services do not assimilate and are not capable of assimilation or correlation of acquired information with personal data specified by you in relevant web-forms on DHL websites, and which could identify you. Storing and further processing of information acquired by outside Internet services will be performed by such services using their own processing facilities, which are beyond the scope of the Operator’s responsibility for their territorial location.
The present Consent will be valid from the date of its furnishing and for the duration of contract (s) for your purchase of the Operator's products, settlement of accounts between you and the Operator, reviewing of your messages, your informational support, evaluation of customer satisfaction and control over the quality of services rendered to you, offering of relevant services, works and goods from the part of the Operator, conduct of business negotiations with you, organization of your participation in events and marketing researches from the part of the Operator, as well as: for 5 (five) years after the termination of contract (s) providing you products by the Operator and completion of the applicable quality control of these products, settlement of accounts between you and the Operator, ending your participation in the activities and marketing researches of the Operator; for 3 (three) years after response to your requests, discontinuation of information and organizational interaction between you and the Operator and completion of the applicable quality control, after the date of offering you products by the Operator, and discontinuation of business negotiations with you; for 6 (six) months in respect of technical information – after completing your visit to the relevant DHL websites and stopping your usу of their functionality.
You have the right to revoke in whole or in part this Consent in accordance with Article 9 of the Federal Law dated 27.07.2006 № 152-FZ "On Personal Data" by any of the following ways:
- contacting to the Operator in person
- providing a written request to the Operator's address
- sending a request to the Operator’s e-mail (applicable to JSC "DHL International" and LLC "DHL Express") – rupd@dhl.ruundefined
In case of your revocation of this Consent, the Operator is authorized to continue processing of your personal data without your consent in cases specified in sp. 2-11 Part 1 Article 6, Part 2 Article 10 and Part 2 Article 11 of the Federal Law dated 27.07.2006 № 152-FZ "On Personal Data".
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When you visit our web pages, our web servers always temporarily save for connection and set up and security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the IP address of your device, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.
Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details hereto below "Use of Web Tracking", "Use of Cookies" and "Use of Google Adwords".
As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e.g. location of the nearest branch, packing station etc.). We will not use this data for any other purpose. If you disable this function your data will be deleted in due time.
For more details on the procedure and features of processing your personal data, please refer to the following documents:
Performance of a Contract
For pre-contractual and contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you.
On dhl.com we offer the following services:
- Get a Quote
- DHL for Business
- Track & Trace
- Ship Now
- Customer Service
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In order to get back to you via email or phone to make you an offer, you can use one of our Get a Quote services. Depending on the country you are residing and in order to get you to the right expert team or tool within DHL, we either ask whether you would like to ship parcels or documents, cargo / freight or international business mail and whether you are a business or private customer.
Based on this information your request will be directed to our business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL Parcel, DHL eCommerce Solutions, DHL Paket] and you will immediately receive a product card with price and further details from the business unit(s) which offer best suits your request. It could also be that we ask you for the following details: country of origin and destination including city and postcode (we need an approximate origin and destination in order to give you a quote for your shipment as accurate as possible) and weight and dimension of the shipment. Depending on your request we might also ask the quantity, whether documents or dangerous goods are involved or whether it is palletized or stackable. This information is also forwarded to one of our business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL Parcel, DHL eCommerce Solutions, DHL Paket] and you will immediately receive a product card shown with price and further details regarding your shipment and optional add-ons.
By clicking on the “continue to booking” button you will be forwarded to the respective business unit´s booking tool system [MyDHL+, myDHLi, MyDHL Parcel]. Hence, on dhl.com we basically do not collect or otherwise process your personal data for our Get a Quote service. However, if data is nevertheless considered personal, such as the city and postcode, the legal basis for this is the contract in progress (Art. 6 (1) b) GDPR) and a legitimate interest in being able to submit our offer as accurately as possible (Art. 6 (1) f) GDPR).
Provided that no statutory or contractual retention periods needs to be observed, your request will be stored for a maximum of 30 days with the relevant business unit which finally made the quote as proof of proper processing and for the purpose of further optimizing services. On dhl.com the respective data is stored for a maximum of 30 days if you have used the safe shipment service and unless not earlier deletes by yourself.
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If you are using or DHL for Business service we ask you for the shipping destination, the volume and the frequency of the shipment. Based on this information and your shipping needs, your request will be send to our business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL Parcel, DHL eCommerce Solutions, DHL Paket] and allocated to those which services best fit your requirements. In order to get in touch with you as soon as possible we also ask you for your company´s name, your name, business address, email address and phone number. This data will also be forwarded to the respective business units and is necessary to take steps at your request prior to entering into a contract and / or for the performance of a contract. The legal basis is therefore Art. 6 (1) b) GDPR.
Provided that no statutory or contractual retention periods need to be observed, your request will be stored for a maximum of 30 days with the relevant business unit which finally made the quote as proof of proper processing and for the purpose of further optimizing services.
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You can use the Track and Trace service to track shipments addressed to you or sent by you, and also view the expected time of delivery. To this end the tracking information is sent to the respective business unit to find the status of the shipment. You will also receive all important detailed information about your shipment from the respective business unit. In addition, the sender or recipient can also receive further information about the shipment in question by e-mail or SMS. For this purpose, the e-mail address or mobile phone number of the recipient of the notification can be stored and the notification activated. In this context, the person entering the data must ensure that the notification recipient agrees to the processing of e-mail address, mobile phone number and notification.
The following data are processed as part of shipment tracking: shipment number, name and address of the sender, name and address of the recipient, e-mail address of the sender/recipient if applicable, name and address of the alternative recipient if applicable, customer data of the sender, product or service name, shipment history, signature of the recipient, confirmation that a minimum age has been checked (over 16/over 18).
The data are processed for the purpose of fulfilling the contract on the basis of Art. 6(1) (b) GDPR.
To enhance user convenience, when using shipment tracking DHL automatically generates a list of the last shipment number searched for via the shipment search: This function saves you having to re-enter the shipment number when checking the shipping status of your shipment. In this context, you can name individual shipments according to your preference (“Shipment title"). For this purpose, the application saves a list of the last shipment searches in a cookie.
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Our Ship Now service leads you to our various customer portals of our business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL Parcel, DHL eCommerce Solutions, DHL Paket] (e.g. MyDHL+, DHL eCommerce Web Portal, my DHLi or DHL Interactive). You can also continue as guest and you will be forwarded to our business unit which best meets you shipping needs. In any case we will not process your personal data at this stage. Same applies if you would like to schedule a redelivery. After a few questions about your shipment you will be directed to our various customer portals where you can arrange the redelivery in detail.
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You can contact us at any time with questions via our Customer Service. Depending on the respective business unit, you will either be forwarded directly to the website of the respective business unit or we ask you to fill out a contact form beforehand, which requests the following data categories and then forwards them to the respective responsible business unit: your customer reference no., your name, the name of your company, postal address, email address and telephone no. country / region and the sector you are working for. The legal basis is Art. 6 (1) (b) GDPR, as this processing is carried out in order to prepare or to fulfil a contract. Furthermore, you provide the data voluntarily for the purpose of contacting us, so your consent is another legal basis, Art. 6 (1) (a) GDPR.
In addition you have the option to consent to promotional emails about our services. To this end we also forward your contact data to our business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL Parcel, DHL eCommerce Solitions, DHL Paket] . The legal basis for this is your consent according to Art. 6 (1) (a) GDPR.
Further information on data protection in specific services and products is available at the relevant divisional Customer Portal and / or the respective local privacy notice.
Processing for Advertising Purposes
When you visit our web page we offer you a broad variety of information about DHL, about our products, services and events. In particular you can get information about our:
- Events & Webinars
- Delivered.
- Spotlight
- Newsletters
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If you would like to participate in one of our Events and/or Webinars, you will be redirected to the appropriate registration page. There we basically collect the following personal data: your name, your email address and who is your main contact at DHL. Depending on the respective sector we may also ask for your company name, your seniority and whether you have previously done business with DHL. The legal basis is Art. 6 (1) (b) GDPR, as this processing is carried out in order to fulfil the contract (attending the event).
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You have the option there to consent to promotional emails about our services. To this end we also forward your contact data to our business units [DHL Global Forwarding, DHL Freight, DHL Parcel, DHL eCommerce Solutions, DHL Supply Chain] . The legal basis for this is your consent according to Art. 6 (1) (a) GDPR. You may unsubscribe at any time by clicking the relevant link at the bottom of the Spotlight mail. You can also revoke the consent at any time with effect for the future using the contact address provided.
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If you subscribe to DHL Spotlight to know first about new articles we only collect your email address and it is not used for any other purpose. The legal basis for this is your consent according to Art. 6 (1) (a) GDPR. You may unsubscribe at any time by clicking the relevant link at the bottom of the Spotlight mail. You can also revoke the consent at any time with effect for the future using the contact address provided. If you unsubscribe from Spotlight or revoke your consent, the corresponding data will be removed or blocked from the mailing list and will no longer be processed for these purposes.
Notwithstanding the foregoing, if you are an existing DHL customer, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, which is based on Art. 6 (1) a) GDPR, we will process your e-mail address exclusively in order to provide you with information regarding DHL own and similar products. Legal basis for the aforementioned processing to keep you updated regarding our own and similar products is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest. You have the right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned under "Who is Responsible".
Data Retention & Third Parties
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Career opportunities within Deutsche Post DHL Group are as diverse as our teams all over the world. With approximately 570,000 employees in over 220 countries, we connect people, improving their lives. If you would like to apply for one of our open jobs you will find more information here and, also on data protection, here.
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We will keep your data for as long as necessary to fulfill our purposes, to execute our contracts and to comply with any legal obligation. The retention period may differ per country based on applicable country laws.
We continuously strive to minimize the retention period of data where the purpose, the law or contracts allows us to do so. The data that we collect based on your consent will be kept until you withdraw your consent.
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DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products. Further information on data protection in specific services and products is available at the relevant Customer Portal.
However, in the context of the data processing as described in this Privacy Notice and the respective legal basis given, DHL will transfer your data to the following categories of recipients:
- DPDHL Group companies: transfer is required within the DPDHL Group, its legal entities and shared service centers to provide and improve our products and services (e. g. our Get a Quote or Frequent Shipment Services). Transfers can also occur to manage our relationship with you, to identify you, to answer your requests and to comply with your privacy rights.
- Third party business partners: The transfer to third party business partners is limited to what is required by applicable law and / or in order to fulfill our contractual obligations.
- Third party processors: which process data are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. DHL retains responsibility for safeguarding your personal data in such circumstances. The business partners follow the instructions of DHL, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.
- Public authorities: transfer is required by applicable law (e.g. to fulfil a legal obligation during shipment processing).
Your data is only transferred outside the European Economic Area (EEA) to other Deutsche Post DHL Group companies, third party business partners or public authorities when permitted by applicable data protection law. In such cases, we will make sure that appropriate safeguards are in place to ensure the transfer of your data (e.g. our binding corporate rules, standard contractual clauses).
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You can obtain your information by contacting data protection here:
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The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR.
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You have the right to withdraw your consent with effect for the future at any time.
To exercise your right, simply get in touch with us by using the contact details mentioned under "Who is Responsible" or via the button below:
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Further information on data protection in specific services and products is available at the relevant Customer Portal.
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The "DPDHL Data Privacy Policy" regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection. If you are interested in learning more about the "DPDHL Data Privacy Policy", please download the following document:
DPDHL Data Privacy Policy
Changes to Privacy Notice
DHL reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL's websites you agree to this Privacy Notice.
This statement was last updated on:
10/09/2021
We provide you our social media fan pages, such as Facebook, Instagram or LinkedIn to give you even more insights in our services and products, to better manage our relationship with you and to communicate with you. For more information, please visit our Privacy Notices on our social media fan pages.
Therefore, our website contains links to the following social media networks:
In these cases, a transfer of data to the social media operators mentioned before only takes place if the corresponding icon (e.g. the "f" of Facebook) is clicked. If you click on one of these icons, a page of the corresponding social media operator opens in a separate window.